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  • Why MSPSN
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MSPSN Delivers a Proven Road Map to Profitable Managed Services

MSPSN provides the framework for the SMB Solution Provider Community to communicate and collaborate, the training and guidance in mastering the Managed Services Provider (MSP) business model, and the tools to manage and build their businesses. We are a Global Community of SMB focused Solution Providers who collaborate with each other for support and solution delivery.

MSPSN is a dedicated to providing the Operational Support Services that the IT Services company needs to grow their business. We provide business model training, sales support, marketing support, group buying power, fulfillment services, and a Community with which to work and grow.

MSPSN provides three things of great value for the Managed Services Provider (MSP) Community:

  1. a proven framework to communicate and collaborate
  2. the training and guidance required to master the MSP business model
  3. the tools to manage and build their businesses successfully

With MSPSN’s Virtual Service Desk, you can now extend your services to offer true 24x7x365 support and a full suite of managed solutions to your end users – without adding staff or investing in the infrastructure that is typically required.

How it Works

Our Virtual Services Desk solutions are delivered under your brand, and you maintain complete control over the relationship with your end users. Our staff supports your success by delivering all proactive support for your systems, and responding to alerts, tickets, and remote service requests. This means that you can focus on acquiring new clients, project management and growing your business.

Offer your end users:
  • best-in-class remote network monitoring and management
  • true 24 x 7 x 365 service
  • live, branded help desk support to your end users

Grow your business by:

  • bundling our proven profitable solutions into your service offerings. (For example: managed backup and disaster recovery; managed spam control; managed email archiving, managed antivirus, and managed perimeter security bundles)
  • increasing your service-generated revenue without investing in infrastructure
  • leveraging new efficiencies so that you can take on more clients - without adding staff
  • following MSPSN’s proven road map to profitable managed services, which adheres to North American compliance standards

MSPSN Community Portal

We also offer access to the MSPSN Community Portal so that you can:

  • collaborate any time with real solution providers just like you
  • participate in our Master’s peer groups to learn what other successful MSPs are doing to grow their businesses
  • receive training and support in delivering profitable managed services
We are building a Community of Managed Services Providers and Solution Providers who can use MSPSN as the foundation from which they can communicate, collaborate, and work together on a world wide scale. This is a Solution Provider led effort which when fully realized will create a global SMB Community to collectively overcome some of the barriers to growth that the SMB Solution Provider has so that we can help each other scale quickly, easily and profitably.

The concept is simple, but powerful. Many of our vendors and distributors are creating programs for us – the Channel. They are creating networks and Communities for their partners, but no one is providing a truly comprehensive solution to our SMB Solution Provider pains.  As vendors and distributors move forward with their programs and communities, the problem is that all of these entities are focused solely on selling more of their own product(s)/services.  This can be their only goal. This is not evil, sick or wrong.  It just is what it is.  So, they try to help their partners grow by providing sales training, product training, marketing training, etc., but they really can only invest so much in providing their partners with business model support because software or product development is what they “do.” Each vendor can provide a piece to the SMB Solution Provider business model puzzle, but they cannot provide the total Channel a comprehensive support model each by themselves.

So how do we fill this gap?  I believe the answer to this problem is a Solution Provider lead effort to build a Global Community where we can share best practices, solutions, etc.  There is power in this concept that no individual vendor has been able to tap into, nor will they.

The basic business model here is part Franchise, part Channel (Frannel).  It’s a new way of looking at the Managed Services Provider and Solution Provider Community.  The core concept is to provide a business model to MSPSN members from which they can grow their own businesses, but not truly a Franchise in licensing or branding.  Most will never buy into a Franchise even though the Managed Services Provider and Solution Provider need to evolve their business models quickly to compete, and we need a certain amount of infrastructure to scale.  So, part of the vision here is to bring the business model and service delivery system infrastructure to the MSPSN Community that will allow them to grow their businesses by picking and choosing what they need in a cafeteria style format to augment their business model to compete.  Just like a Franchise.

If you are familiar with the Franchise business model concept, the first thing a Franchisor has to do is create the SDS (Service Delivery System).  This is the mechanism, the infrastructure by which the Franchisor provides services to the Franchisee.  What MSPSN is, is the Service Delivery System for its members.  Again, part Franchise concept, part Channel.  So, MSPSN includes business model training, sales support, marketing support, group buying power, fulfillment services, and a global Community to collaborate with for support and solution delivery.

At the same time MSPSN is building a strong Channel (this is where the vendors, distributors, manufacturers come into play).  For example, simple concept here, what if we had 3000 small Solution Providers who were doing $10,000 per month through the MSPSN with any particular vendor?  Would that vendor pay attention?  Would they give a better discount?  Sure. We have to answer the vendor’s questions though, “What’s in it for me?” So MSPSN provides a single point of contact for the vendor to deal with thousands of small resellers.  This solves the largest pain vendors have in selling into their SMB Channel. Pain solved for both the reseller and the vendor.

We hope you share this vision with us and will join the MSPSN Community to help our Channel grow, and ultimately scale to compete in this ever changing IT landscape.